Getting it Right at Work – Customer Service Workbook
| Paperback | Workbook |
$21.95 (incl. GST)
Available – leaves Bookery in 7-21 business days
| ISBN | 9780734725882 |
|---|---|
| Author/Editor | de Sliva Joyce , Helen |
| Edition | 1 |
| Published | 2007-01-01 |
| Publisher | NSW AMES (Adult Migrant English Service) Publications |
Description
Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as taking accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in metings. Provides a range of activities, transcripts and answers.
