Getting it Right at Work – Customer Service Workbook

  Paperback     Workbook  

$21.95 (incl. GST)

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ISBN 9780734725882
Author/Editor de Sliva Joyce , Helen
Edition 1
Published 2007-01-01
Publisher NSW AMES (Adult Migrant English Service) Publications

Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as taking accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in metings. Provides a range of activities, transcripts and answers.