Shipping and Returns
At Bookery, we aim to help you find the resources that meet your requirements. If you have questions about product specifications, product suitability or delivery, please feel free to contact us with any queries prior to purchase.
We deliver to anywhere in Australia and New Zealand and can deliver to other international locations upon request.
Once you place an order, we typically despatch to you same or next working day. On the rare occasion when there is an unexpected delay, we’ll be in touch to advise on delivery time.
In Australia, we ship via Australia Post and our normal shipping times are:
- Next working day delivery in the greater Melbourne metropolitan area
- Within 2-3 working days from despatch to all Australian capital cities and country Victoria
- 2-5 working days delivery to regional areas outside Victoria
We airfreight for overseas customers, please allow 1-2 weeks for delivery to international locations.
Shipping rate anywhere within Australia is AUD $7.50 per order
Shipping rate to New Zealand is AUD $9.50 per order
For orders over AUD $150 shipping is free, both within Australia and to New Zealand
Changing your mind
We do understand that sometimes you may accidentally select the wrong product or change your mind.
We generally accept change-of-mind returns on items purchased from us, except digital products and software, as long as the products were selected from stock and are in a saleable condition. We cannot accept returns of special orders. We will consider requests for returns or exchanges based on the above criteria.
You are entitled to return goods you have purchased from us if they are faulty or otherwise different to what is described on the packaging or what was represented at the point of sale.
If you need to return a faulty product, contact us during business hours within 14 calendar days of receiving it. We will do our utmost to resolve the problem or replace the product.
Please do not ship products back to us for return until we have authorised your return.
Returns and receipts
Unfortunately, we cannot grant a refund or exchange without your purchase receipt from Bookery. Please keep your receipt. Except where required under law, any returns remain at the discretion of CAVAL Ltd.
By using www.bookery.com.au, you agree with the terms and conditions of this policy and the Terms and Conditions of Sale and Use.